Complete Card Services
510 W Belmont # 2102
Chicago, IL 60657
Phone: 1.888.888.5556 (toll free) or 773-296-1841
Fax: 773.244.1270
E-mail: moreinfo@completecardservices.com

FAQ section to answer any questions you might have

Do I have to incorporate to use the CCS system for processing? NO.

How often does CCS pay the merchants for deposits or batches? It's up to the merchant, you can choose to be paid your deposits every single day. Some merchants prefer to receive deposits every 48 or 72 hours. There is a wire/swift fee, although minimal, to send money from one bank to another bank.

Does it matter where I am incorporated? NO we process for merchants all over the country. Contact CCS for more information.

Is there a volume restriction on the amount of credit card transactions I can do in a month? NO, absolutely not there are no limits on the amount of money a company can transact with CCS.

How can I learn more about the CCS alternative billing solutions? Contact CCS and one of our representatives will explain in detail how every solution works and what the benefits are.

I am a new merchant will CCS approve me for a merchant account? We approve most companies on a case-by-case basis. What's important to us is your business plan or model and how you intend to ramp up the volume.

How does the CCS gateway work, can it be used as a virtual terminal? Our gateway is easy to use and easy to integrate. Our technicians will walk you through the whole process. The gateway comes with all of the scrubbing parameters (fraud prevention measures and databases) included and may be used in combination or separately as a real-time Internet solution or a virtual terminal. This of course depends on what business category you are in.

Why does your discount rate vary? Discount rates are quoted by analyzing your past processing statements, company financial strength, credit ratings, TMF, type of business category, amount of time in business and other information you provide.

Will we have our own merchant account and our own descriptor? YES, absolutely! Having your own merchant account and descriptor can save you a lot of money and headaches. Your descriptor will show up on your credit card statement as: (your company name or your choice of a name and an 800 number or whatever your customer service number is). This substantially reduces your questions of where the charge came from and who to call (lowering chargeback potential).

Do you require security deposits upfront? NO security for accounts is built by the rolling reserve.

Does it make a difference where I am located? NO we process for merchants nation wide.



e-mail: moreinfo@completecardservices.com    © Copyright 2002 Complete Card Services Inc., all rights reserved ©